By accessing or using our services, you must AGREE to this policy..

The website knowcrunch.com (the “Website”) belongs to the company “KNOWCRUNCH INC” (“Company”, “KNOWCRUNCH” “us”, “we”). We respect the protection of the Website visitors' (“Users”, “you”, “your”) personal data and their privacy and comply with the applicable data protection and privacy laws. This Notice explains how we process your personal data when you use the Website and its services. We encourage you to read it carefully. We have written this Notice in plain language to facilitate its understanding and help you decide whether you want to provide us with your data voluntarily and freely.

Who is the data controller?

This Website and the mobile apps (iOS & Android) are operated by “KNOWCRUNCH INC.”, a company with its registered seat in Delaware, USA, 2035 Sunset Lake Road, Suite B2, Newark, 19702. Company is the Data Controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

What personal data do we collect and why?

Company collects and processes personal data that you voluntarily provide for specified purposes and always under a specified legal basis justifying the processing as follows:

Course enrollment

To book a course through the Website, you are asked to share with us certain identity, contact and location information (e.g., full name, email address, mobile phone number, job title and company name where you work), billing information (e.g., full name or Company name, VAT or tax ID, Street, Street number, town/city, postcode (ZIP), state, country, email address to send receipt). Our payment gateway secure platform Stripe collects your card information (card number, expiration date and security code (CVC)). We do not collect or store your card information. When you wish to book a course and you are entitled to a discount on the cost of the fees due to your capacity as an unemployed or student, we ask you to provide us with your unemployment ID number and student ID number, respectively.

Course enrollment purpose and legal basis

The requested information is required to manage your purchase, evaluate your discount request, enable payment execution, provide you with our services, and communicate with you in this regard. The processing of the above data is necessary for the performance of a contract to which you are a party (Article 6 (1) (b) GDPR). The processing of some data related to your transactions may also be necessary for compliance with a legal obligation to which we are subject (e.g., tax law) (Article 6 (1) (c) GDPR).

Instructor application form

If you wish to become an instructor at KNOWCRUNCH, you can apply through the instructor application form available on the Website. We ask you to fill in identity and contact information (e.g., full name, email address, mobile phone number), a link to your LinkedIn profile, and information about your job and skills (e.g., languages, teaching experience, expertise). If we accept your application and start cooperating with you, we may ask you to provide us with additional data, according to your contract with us.

Instructor application form purpose and legal basis

The purpose we collect such information through the contact form is to be able to identify and evaluate potential instructors. The processing of such data is necessary in order to take steps at your request prior to entering into a contract with us (Article 6 (1) (b) GDPR).

Contact form

To send us a message through our contact form, we collect your name, surname, email address, mobile phone number and your message.

Contact form purpose and legal basis

We process this data to fulfill your requests by answering your questions and providing information. In this case, the legal basis for the processing is the consent (Article 6 (1) (a) GDPR) that you give by ticking the specific check-box before submitting your message.

Newsletter

When you subscribe to our newsletter, we collect your full name, email address and mobile phone number to inform you about our courses, latest news, offers, or deals we believe might be of interest to you. We will send an automated email to the email address indicated after the first registration step to check whether you are the owner of the specified email address or whether the owner agrees to receive the newsletter. We will add the e-mail address provided to our mailing list only after confirmation of the newsletter registration via a link in the confirmation e-mail.

Newsletter purpose and legal basis

This data processing is carried out for marketing purposes and the legal basis for the processing is your consent (Article 6 (1) (a) GDPR) that you give by ticking the specific check-box. Remember that you may unsubscribe from the newsletter at any time through the instructions provided within each email.

Testimonials - photos - videos - logos

During the course we may make photos or videos of you and we may use the logo of your business or the company you work for. After the completion of a course we may ask you to give us optional written or video or photo testimonials. We may also ask our partners (e.g., photographers or videographers) to collect this data from you on our behalf (e.g., during any shooting day).

Testimonials - photos - videos - logos purpose and legal basis

Your photos, videos, logos and testimonials may be published on the web, on our website, on our social media pages and on our advertising campaigns. The purpose of such processing is to build trust and credibility for Company’s services, to explain the benefits of our services to potential students by sharing actual experiences by old students and to promote our services. The legal basis for such processing is our legitimate interests (Article 6 (1) (f) GDPR) to promote our business and services.

Marketing to existing customers

We may also use the contact details of our existing customers (e.g., Users that have purchased a course) for marketing purposes to inform them about our latest offers and deals.

Marketing to existing customers purpose and legal basis

The processing of personal data for marketing purposes is carried out for our legitimate interest to promote our products and services (Article 6 (1) (f) GDPR). However, you are always entitled to object to this processing since we provide an opt-out option (“unsubscribe”) within each marketing email you receive.

Website automated data

Whenever the Website is called up, our system automatically records data and information from the computer system of the calling computer (e.g., information about the browser type and version used, operating system, internet service provider, user’s IP address, date and time of access, websites from which the user’s system accesses our Website, Websites that are called up by the user’s system via the Website). We also collect information automatically by using Cookies and similar technologies. For more information about cookies, see our Cookies Notice.

Website automated data purpose and legal basis

The above processing is necessary to enable the Website to be delivered to the user’s device, ensure functionality of the website, optimize the Website and ensure the security of our information technology systems. The legal basis for the processing is the performance of the contract (provision of the Website) and our legitimate interest to provide a secure online environment (Articles 6 (1) (b) and (f) GDPR).

Who do we share your personal data with?

Your data shall not be disclosed to any third party, apart from the following:

(a) Authorized employees of Company who have access to personal data only when this is necessary (e.g., to handle your requests through the contact form or handle your bookings). The authorized personnel having access to your personal information is bound by non-disclosure and confidentiality agreements.

(b) Partners and third parties providing certain services who are required to have access to personal data to provide such services (web site development agency, the physical venues hosting our courses or partners we co-organize courses). We ensure you that we have explicitly asked for the maximum safeness and confidentiality for your data from our partners and third parties and that further transfer from them to others is strictly prohibited.

(c) National Authorities. We will disclose personal data when it is necessary to comply with applicable laws or a legal process, to respond to requests from public and government authorities, to meet national security or law enforcement requirements, to protect the rights, privacy, safety or property of our own, you or others and finally, to pursue available remedies or limit the damages that we may sustain.

(d) Third-party partners setting cookies. Some Cookies are put in place by third-party service providers. Therefore, these partners have access to cookie related information (for more information about cookies, see our Cookies Notice).

(e) Public. Your photos, videos, or testimonials may be publicly accessible on the Website or Company’s social media pages.

We do not sell your data to partners and third parties, customers, instructors, advertising networks or others.

How long do we keep your data?

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice. The criteria used to determine our retention periods include:

(a) The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you remain a registered user or for the time necessary to fulfill your request through our contact form)

(b) Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time)

(c) Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

Nevertheless a few of your data such as your name and surname, the year of your enrollment and exams results etc. may be saved in our archives for statistical purposes for a longer period.

Data collected through the instructor application form is stored only for as long as we need to evaluate the application and communicate with you in this regard. If we do not establish a business relationship, we delete the information without undue delay. If we enter into a contract with you, we keep such data for so long as we have an ongoing contractual relationship or for so long us we are required to keep data for tax reasons.

When filling in our contact form, we keep your personal data for the period that is necessary for communication purposes.

We keep all testimonials, photos, or videos until you withdraw your consent.

Technical data collected automatically from our website, is saved in our servers for security reasons.

Data security in our servers

We very thoroughly consider the security and privacy of your personal data and other information we collect. We have adopted measures of a technical and organizational nature required to guarantee the security of your data and prevent them from being lost, processed, or accessed illegally.

Our servers are located within the European Economic Area (EEA). For service efficiency purposes, some of our third-party providers (e.g., MailChimp, a service provider that stores some of your information for marketing purposes such as your email and full name) hold servers outside the EEA. We inform you that this data is transferred with adequate safeguards and is always kept safe.

Links to third-party websites

The Website may contain links, hyperlinks, banners or tabs leading to websites operated by third-parties other than us. We kindly recommend that you review the Privacy Notice of each external website and get informed about how each third-party uses your personal data. Company shall not be held responsible for processing activities carried out by those third-parties.

What are your rights on your data?

We want to ensure that you can exercise your rights enshrined under the applicable laws. To this end, for as long we retain your data you may exercise your rights free of charge. However, we may charge a reasonable fee in case of manifestly unfounded, disproportionate or repeated requests. In particular, you have the following rights via the website or our mobile apps:

• to access your personal data;

• to correct or edit your data yourself;

• to request erasure of your personal data to the extent that it is no longer necessary for the purpose for which we need to keep processing it, as explained above, or when we are no longer legally permitted to process it;

• to request that we limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of data or that we keep it longer than necessary;

• if you have given us your consent to process your data, you also have the right to withdraw such consent at any time. In the event that you withdraw your consent, this will not affect the legality of the processing carried out previously;

• You can download your data (right of portability);

• When the processing of your data is based on our legitimate interest, you are entitled to object to the processing.

You can exercise the above rights via the website or our mobile apps or by contacting us.

Finally, we inform you that you have the right to lodge a complaint if you believe that we have violated your rights regarding the processing of personal data before the Data Protection Authority.

Artificial intelligence and data governance

Use of data in artificial intelligence systems

Where the Company uses Artificial Intelligence (AI) enabled systems within its Services, the processing of User and other data in connection with those systems is also governed by the data governance requirements established by the EU AI Act. This includes ensuring that data collection, preparation, annotation, validation and testing follow appropriate governance practices and are suitable for the intended purpose of the AI system.

Quality, representativeness and bias mitigation of data sets

The Company ensures, where applicable, that data sets used in AI systems are relevant, representative and, as far as possible, accurate and complete with respect to their intended use. Specific attention is given to the geographical, contextual, behavioural or functional setting in which an AI system operates. Procedures are in place to detect, prevent and mitigate potential bias or discriminatory outcomes arising from input data.

Exceptional use of special categories of personal data

In rare circumstances and only when strictly necessary to detect or correct bias in high-risk AI systems, the Company may process special categories of personal data under appropriate safeguards. Such processing is carried out only when alternative non-sensitive or anonymised data cannot achieve the same purpose, and always with suitable technical and organisational measures to protect the rights and freedoms of individuals.

Transparency regarding AI-assisted data usage

When data submitted by Users is processed by AI enabled features, the Company will indicate the nature of such processing, how the data are used within AI systems and whether outputs are automatically generated or materially influenced by AI. The Company ensures that Users are clearly informed about AI-assisted processing in compliance with applicable transparency obligations.

Record-keeping, monitoring and audit of AI data processing

The Company maintains internal records relating to the tracking of data sets, data preparation procedures, data flows, decision-making logic and monitoring of AI-driven processes. These records support auditing, the detection of anomalies or discriminatory patterns, and demonstrate compliance with relevant obligations under the EU AI Act.

Changes to the Privacy Policy

We may amend the information contained in this Privacy Notice when we consider this appropriate having regard the applicable laws. The version of the Privacy Notice that applies to the processing of your data, is the one available on the Website when you visit it. In case of an amendment, we will also change the “Last Updated” date at the beginning of this Privacy Notice. We may also notify you by various procedures through the Website or we may even send you a notice to your email address.

Contact us

If you have any questions about this Privacy Notice, please just send us an email or contact us: KnowCrunch INC, 651 N. BROAD ST. SUITE 206, MIDDLETOWN, DE 19709, USA.

Data privacy policy

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